guarantee

By purchasing a puppy from New Hope Kennel, you agree to the following:

1. The puppy will be taken to the vet promptly. You should make sure that he/she is
healthy and doesn't need a vet's attention. We request that this initial visit be within
48 hours of the puppy's arrival. This is to ensure that there aren't problems that have
arisen from shipping, and also so that your veterinarian is familiar with your puppy if a
situation arises.
2. We are not responsible for a puppy's exposure to diseases after they have left our
possession. You should be careful where you take your puppy and who handles it as
well. The puppy should not be exposed to previously infested disease areas or to
places where a high level of exposure to diseases is possible. Treat him/her as if she is
a newborn baby.
3. Validation of the guarantee requires examination of your puppy by the vet of your
choice and at your expense within 48 hours of its arrival. This examination is expected
to confirm that your dog was healthy upon arrival. If the puppy is showing any sign of
illness, it should be taken to the vet immediately.
4. Your puppy, if shipped, has been through a vet check and has received a health
certificate. He/she has been through at least his first shots and usually a series of
shots before he/she has been delivered to you. He has also been de-wormed, but this
does not mean that he is free of worms because young animals are especially
susceptible to worms, are exposed every time they touch the ground, and worming is
an ongoing process that will need to be continued once the puppy is in your care.
Your puppy will also need follow up shots. It is very important that you follow up with
shots and de-worming.
5. If the puppy has a vet diagnosed, congenital or hereditary defect, that is a
life-threatening condition, bring the breeder a vet signed statement of the defect, and
it will be replaced with the first available puppy with the same value as soon as
possible. The original puppy must be returned before a new puppy can be delivered.
All Shipping charges are the responsibility of the buyer. No shipping charges will be
refunded or paid by seller for any reason.
6. Color of hair, texture, and length, are not guaranteed at all. Hair color changes with
time and age.
7. Size is not guaranteed. It is not possible to know exactly what size a puppy will be
when grown. Any indications of size are an estimate based on the size of the parents,
and can change depending on a lot of other variables. We do provide an estimate that
is based on our experiences as breeders, but we are not able to guarantee the
predicted size of the puppy. Much of its size is based on his lifestyle with his new
owners, including amount of exercise and the food he eats.
8. The breeder is not responsible for any veterinarian bills that the purchaser may
incur regarding the purchased puppy.
9. This guarantee is null and void if the puppy is sold to a third party, and if normal
precautions aren't taken.
10. Especially with smaller breeds of puppies, there is always a chance that stress will
cause the puppy's sugar to drop to dangerous levels. It is the responsibility of the
new owner to be very observant regarding the puppy's sugar level, to be aware of
action that needs to be taken if this condition does occur. The new owner should be
cautious to make sure that this condition doesn't affect the puppy, and the breeder
cannot be responsible for issues that are a result of neglect of this condition.
11. The new owner is aware of past medical history of this puppy and accepts it. The
new owner is responsible for obtaining veterinary advice when needed, and for paying
for those services. From the time the puppy leaves the possession of the breeder, the
purchaser assumes all responsibility of vet bills, and for the care of said puppy. If for
any reason the puppy dies, the breeder has the right to demand and order an
autopsy on the dog at the purchaser's expense. If the death is the breeder's fault
which is found as a result of original lab results from a licensed veterinarian, the puppy
will be replaced by the breeder.
12. No cash refunds will be given. All deposits are non-refundable. (they can be
applied to another puppy). If the puppy has a microchip, the microchip must be
returned to the breeder before a replacement is made.
13. If a puppy is to be replaced, the breeder will provide a healthy puppy of the same
quality as the previous puppy as soon as one is available. The new owner will be
responsible for all shipping charges for the first puppy to be returned to the breeder
and for the charges for the second puppy to be shipped to them as well. If the
purchaser chooses not to accept a replacement puppy, the health guarantee is null
and void.
14. We work closely with our vets to ensure the health of our puppies. They have
been administered all of the shots and de-wormings that are indicated on our shot
records. Our shots are administered by the breeder under the vet recommended
immunization program. We will only indicate the shots that your puppy has had.
Please be aware that they have had these shots, and continue to administer shots as
recommended by your veterinarian. Giving too many immunizations, and ignoring the
immunizations that have been given can also be harmful to your puppy's health.
15. Our puppies will have a health certificate from a licensed veterinarian before they
leave, and will be vet checked. Although we do everything we can to ensure the health
of our puppies, our health guarantee does not apply to "kennel cough", coccidia,
diarrhea, collapsed trachea, giardia, open fontanel, or parasites.
***TEACUP PUPPIES***
1. Teacup size puppies are especially delicate. They require a very high level of care.
New teacup puppy owners will need to take extra precautions regarding the feeding
and care of the puppies to ensure that the puppy's sugar is at a healthy level.
2. Because of the delicate nature of a teacup puppy, our health guarantee does not
apply to these puppies. We take extra care to make sure they are ready to go to their
new homes before they leave - sometimes we prefer to keep the puppies until they
are 12 weeks old if they will be flying to their new homes.
3. We do guarantee that our teacup puppies are healthy by a licensed veterinarian
check and health certificate that is issued in the state of Oklahoma and that they are
free from known defect before they leave.
4. We also prefer an adult household for most of the puppies of this size.